Privacy Policy
1. Who We Are
Fulgid Software Solutions Pvt Ltd is a software development company based in India. Our website is fulgid.in. For privacy-related queries, contact us at [email protected].
2. Information We Collect
2.1 Information You Provide Directly
- Contact form submissions: Name, email address, phone number, company name, and project details when you reach out via our website.
- Project communications: Emails, messages, and documents shared during project discussions and delivery.
- Business information: Company details, requirements, and data shared for the purpose of delivering services.
2.2 Information Collected Automatically
- Usage data: Pages visited, time spent on pages, referring URL, browser type, and device information via standard web analytics.
- IP address: Collected for security, fraud prevention, and analytics purposes.
- Cookies: We use essential cookies for website functionality. See Section 7 for details.
2.3 Information from Third Parties
We may receive information about you from referral partners or when you contact us via social media or third-party platforms (LinkedIn, WhatsApp, etc.).
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide quotations or proposals
- To deliver, manage, and support the services you have engaged us for
- To communicate project updates, invoices, and support responses
- To improve our website and understand how visitors engage with it
- To send relevant service updates or newsletters (only with your consent)
- To comply with legal obligations and resolve disputes
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Legal Basis for Processing
We process your personal data on the following grounds:
- Contractual necessity: Processing required to deliver the services you have engaged us for
- Legitimate interests: Operating and improving our business, preventing fraud, and maintaining security
- Consent: Where you have explicitly opted in (e.g. marketing communications)
- Legal compliance: Where processing is required by law
5. How We Share Your Information
We share personal information only in the following circumstances:
- Service delivery: With team members and contractors involved in your project, bound by confidentiality obligations
- Essential tools: With software tools required for project delivery (e.g. Azure DevOps, Google Workspace, WhatsApp Business) — only the minimum necessary data is shared
- Legal requirements: When required by Indian law, court order, or government authority
- Business transfer: In the event of a merger or acquisition, where the acquirer will be bound by equivalent privacy obligations
We do not share client project data, source code, or business information with any third party without explicit written consent.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy:
- Client project data: Retained for 3 years after project completion for support and legal purposes
- Financial records: Retained for 7 years in compliance with Indian financial record-keeping requirements
- Website enquiry data: Retained for 12 months if no project engagement results
- Marketing consent records: Retained until consent is withdrawn
Data is securely deleted or anonymised when no longer required.
7. Cookies
Our website uses cookies to ensure basic functionality and improve user experience. The types of cookies we use:
- Essential cookies: Required for the website to function correctly. Cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website (e.g. Google Analytics). These are anonymised and do not identify individuals.
- Preference cookies: Remember your settings and preferences across visits.
You can control cookie settings through your browser. Disabling analytics cookies will not affect website functionality.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include:
- Encrypted communication channels (HTTPS/SSL)
- Access controls limiting data access to authorised personnel only
- Secure credential management practices
- Regular security reviews of our systems
No system is entirely immune to security risks. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
9. Your Rights
Under applicable Indian privacy law, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete personal data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Withdrawal of consent: Withdraw marketing consent at any time without affecting prior lawful processing
- Grievance redressal: Raise a complaint with our Grievance Officer (see Section 11)
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
10. Third-Party Links
Our website may contain links to third-party websites. Fulgid is not responsible for the privacy practices of external sites. We recommend reviewing the privacy policy of any third-party site you visit.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and applicable rules, the details of our Grievance Officer are:
Grievance Officer: Navinkumar
Fulgid Software Solutions Pvt Ltd
Email: [email protected]
Address: JK Tower, 3/2, 5A, 1st Floor, Zachariah Colony 2nd St, Kodambakkam, Chennai, Tamil Nadu 600094
Response time: Within 30 days of receipt of complaint
12. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via our website or email. The “Effective Date” at the top of this page indicates when the policy was last revised. Continued use of our website or services after changes constitute acceptance of the updated policy.
14. Contact Us
For any privacy-related questions or requests:
Email: [email protected]
Fulgid Software Solutions Pvt Ltd, Chennai, India